© 2008 heavenly media services

Frequently Asked Questions

SPECIAL NOTICE! If you are an employee or owner of a company supplying products derived from audio backing tracks or MIDI files, please use the Professional Services Link to contact us on matters of licensing.

Note, with few exceptions, all products is delivered electronically. All sales are final.


Q. What are MIDI Song Files?
A. CLICK HERE

Q. What is the difference between MIDI Files and audio backing tracks?
A. CLICK HERE

Q. Are these files the same as karaoke MIDI files?
A. No - they contain no embedded lyrics or vocalizer harmony tracks.
What you are getting is nothing less than state of the art ultra high end professional grade performance midi files. This is what our users demand!

Q. Can I receive my song files via e-mail?
A. Orders are downloadable or email-able once payment or clearance notification is sent to us by PayPal. You will receive an email with either a download link or your order may be attached. All orders are dispatched in strict rotation. Exact time of delivery is subject to time zone. We are GMT e.g. 12 noon in NEW YORK CITY is 5PM here in England, UK.

Delivery Charges

MIDI File products & services emailed

FREE

MP3/WMA emailed or FTP'd

FREE

CD Products delivered via Royal Mail

Add £2.00

CD Products via International Air Mail

Add £4.75

Where applicable - audio backing tracks include LIVE backing vocals, guitars, bass and other key instrumental parts. Solos are included unless otherwise requested by the customer.

* Customized re-mixes start at £14.99
** Not through shopping cart system

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Q. Can Backing Tracks be Customized? Is it also possible to speed up a track and or slightly adjust the key of the track one semitone or so?

A. Yes - it is possible to alter backing tracks in various ways but any changes would be subject to nominal fees - usually 2 - 2.5 x the normal price. Key change requests should ideally be only + / - 2 semitones.
Likewise - tempo changes should ideally be + / - 5 - 7 BPM

Q. Are the files supplied as per the arrangement used by the original artist?
A. All songs are in their original key signatures using as true to recorded instrumentation as is possible to attain using GM/GS or XG. top

Q. What can I use MIDI Song Files for?
A. Uses Include ...

* Live Stage Performance
* Education at All Levels
* Television& Radio (subject to contract)
* Vocal Clubs, Karaoke Clubs and more top

Q. Why are the demo files out of time with the metronome on my sequencer?
A. This is done to prevent downloaders (or shall we say - freeloaders) from reconstructing a complete song out of what is supplied in our demos. Some songs - especially the later titles - are so modular in their arrangement that it is easy to build the whole song from just a couple of sections of a demo but rest assured that when you order song files from our production library - they are not click disabled and may be edited in all respects by the user if required. This does not in any way change the copyright status of the original file. top

Q. Is the full and complete instrumentation of an arrangement included?
A. Files are supplied complete i.e. as per the original recording wherever possible. top

Q. Are there any polyphony limitations (number of voices used)?
A. We generally place no limitations on polyphony though our files seem to play very well even on a 24 note system. They even sound great on cheapie PC sound cards! top

Q. Are Pan & Reverb settings varied from song file to song file (spatial separation)?
A. Most definitely - our files are not merely programmed - they are hand-crafted productions and all parts are PLAYED in realtime! top

Q. Are count-ins used? does each song have an ending or do they just fade out??
A. Count-ins are usually one bar in length and, with VERY rare exceptions, ALL files have endings - no fade outs. top

Q. Do the files have a melody track?
A. With few exceptions, virtually all files include a reference melody track - even good enough to just sit back and enjoy the performance. top

Q. Are lyrics provided with each song?
A. Lyrics are supplied for the majority (not all) of our files free as TXT files or £0.50 each for prints. Sheet music is NOT supplied at this time. If you receive a file from us where lyrics were not available, you can try the following link: http://www.findanylyrics.com top

Q. What file formats are supplied?
A. Songs are supplied in the following formats:

Format 1 (Multitrack)
0 (single track multi-channel)
MP3 Digital Audio
WMA Windows Media Audio
Standard Audio CD

MiniDisc Digital Audio is no longer supplied.
You may however, order on standard CD then copy this across to your minidisc recorder yourself.

Q. How much will it cost to get a song programmed from scratch?
A. Click HERE to find out. top

Q. Can Audio Backing Tracks be edited?
A. The only types of editing you will be able to perform with our Audio Backing Tracks are vari-speed/pitch and - with the appropriate software, the duration and possibly the arrangement e.g. verse, chorus, middle 8 shuffling.

Q. Can songs be supplied without background vocals?
A. Audio backing tracks may be ordered with or without background vocals - there is no difference in the price! Key changes can be specified at the time of ordering and are subject to a £2.00 surcharge. You can do key changes yourself but artefacts may result depending on the quality of the software being used to achieve this.

Q. How are MIDI Files protected by copyright?
A. Click HERE for general information
Also read our standard terms & conditions of use top

Q. Why are there so few recent titles?
A. The current charts are moving so fast that nothing stays put for long enough to make them economical from a production standpoint. We can sell Beatles or Elvis for the next 100 years - we'd be lucky to be able to sell the current chart material for 100 hours! The only way that you can obtain current material from HM is to have it produced from scratch using our custom services. top

Q. I own a Roland SC88Pro - when I play HM files, the unit goes ballistic! What is this and how do I stop it apart from turning it off and then on again?

A. Almost all of our files include a Roland SysEx event which does some wonderful things for the settings on reverb and chorus of virtually all GS devices EXCEPT the 88Pro. The only remedy is to delete the third SysEx event (second where there are only two) and re-save the file. It will still sound pretty impressive but, you will lose those special settings for the global effects. We apologize for this inconvenience but at present, there seems to be no other way around it. top

Note: Artiste names are used for reference purposes and are not endorsements of or affiliations with the original writers or artistes.

 
   
 
   
 
 

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