Frequently Asked Questions (general information)
Last update : 17/08/2010 07:26:22 +0100

Write to us at: Heavenly Media Services Ltd.
P.O.Box 9525, CO16 8WU
United Kingdom

Telephone +44 (0) 1255 821039
Fax: +44 (0) 870 83105868

Business hours are Monday to Friday from 10:AM to 13:00 and from 14:00 to 19:00 GMT. Saturdays from 10:00 to 13:00 and from 14:00 to 16:00 GMT
Closed on all U.K. Bank Holidays

To email us, please click here.

Contents:

NOTES ABOUT THIS WEBSITE
HOW TO PAY
DELIVERY / SHIPPING
ERRORS WITH ORDERS / RETURNS / REFUNDS
SYSTEM REQUIREMENTS
ROYALTIES, LICENSES & COPYRIGHTS
CONDITIONS OF USE
SUPPORT
WHY CAN I NOT EDIT THE DEMO FILES?

All information at this web site supersedes any documentation included with our products and we reserve the right to change appearance, price or specifications at any time and without prior notice. Errors and omissions excepted.

NOTES ABOUT THIS WEBSITE

This website uses some JAVA, multimedia components such as Shockwave, Flash, Sound and Video for which you need a suitable multimedia capable computer. Please exercise caution with audio level settings as too high a setting may cause damage to your speakers or other components of your system. Heavenly Media Services shall not be held liable in any way whatsoever for such damage.

Note When using forms to contact us or other, some popup managers will not let you see our confirmation that your form has been sent. Unless you actually receive an error message, you can assume that your form has been sent.

Contents of this website (c) copyright 2005 Heavenly Media Services. All rights reserved. No portion of contents may be used without the express permission of Heavenly Media Services. All other trademarks, logos and trade names are copyright of their respective owners and are duly acknowledged. Some graphics and images appear through kind courtesy of Yamaha Corporation, Roland Corporation, Edirol Europe, Steinberg Technologies, M-Audio and others.

This site is best viewed on Microsoft's Internet Explorer ® at 1024 x 768

HOW TO PAY

We have incorporated PayPal shopping cart and Buy Now buttons throughout this website as this is our preferred method of receiving payment. When using PayPal for payment, please ensure that you include FULL ADDRESS DETAILS. Orders will not be sent out until this information is received so please include this information to avoid unnecessary delays.

All prices quoted are in GBP (Great British Pounds Sterling) exclusive of postage and packing.

We cannot always quote prices in your currency as exchange rates change hourly so for up to the minute information on what you may be paying in your currency and how this affects your purchase - please visit www.xe.com

Alternatively, you can post a personal or business cheque

All orders received before 2:00 PM are normally dispatched same day. You may be eligible to further discounts depending on the size of your order or if you are a registered user.

Finally - you can initiate a direct credit transfer between bank accounts.

NOTE: Where we endeavour to deliver your email or downloadable orders the same day - delays may be inevitable depending on your time zone (we are GMT +5 hours to EST). Heavenly Media Services make no guarantees on delivery time and in this respect, we will not be held liable for any losses or damages incurred as a result of delays which may be out of our control. These can include server failures or outages, power cuts etc.

ALL PAYMENTS MUST BE MADE IN GREAT BRITISH POUNDS STERLING PAYMENT RECEIVED IN ANY OTHER CURRENCY WILL BE REFUNDED MINUS REFUND CHARGES EQUAL TO CURRENCY CONVERSION FEES.

ALL ORDERS MUST INCLUDE FULL ADDRESS DETAILS BEFORE ORDERS ARE SENT EVEN IF THEY ARE TO BE EMAILED.

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DELIVERY / SHIPPING

Ensure that your email account is capable of accepting large attachments when ordering audio backing tracks as there could be a charge for bounce-backs. Also ensure that our domain (heavenlymediaservices.com) is on your allowed list of recipients as we will not enter into any verification schemes operated by any anti-spam system you may have in place at any time.

ERRORS WITH ORDERS / RETURNS / REFUNDS

Errors can only be corrected without payment due where the error is not the fault of the purchaser. If on the other hand the error is the customer's, additional charges may apply. Due to the nature of the software industry - we cannot issue any refunds on software purchases. This includes but not limited to MIDI and Audio Backing Tracks, MIDI Sample products etc.

Regarding any inability to deliver via email, customer is responsible for ensuring that their mailbox is able to accept attachments up to the capacity required by their purchase. Customer may be liable for charges in the event that such email delivery bounces. Such charges may be at least 25% of the individual purchase price of a given item.

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SYSTEM REQUIREMENTS

Our software works across a huge variety of platforms and applications although if you want to be sure that your particular setup is supported. Contact us if you're in any doubt of compatibility.

ROYALTIES, LICENSES & COPYRIGHTS

The products described in this catalogue are (C) Heavenly Media Services. Some rights of the producers are strictly reserved. No part of the software is to be copied or edited for the purposes of unauthorized re-distribution or transmitted in any way whatsoever. The uploading of this data to any on-line service is expressly prohibited.

Most software titles in the Heavenly catalogue (EXCLUDING BACKING TRACKS IN ANY FORMAT) are now royalty FREE (see list below). If the data is to be used for commercial purposes of ANY kind - our conditions of use states that there should appear on any packaging a notice 'Rhythm and/or Groove sequences by Heavenly Media Services' or 'Additional music programming by Heavenly Media Services.

CONDITIONS OF USE : Read our standard terms & conditions of use.

SUPPORT

All products purchased directly will be supported by Heavenly Media Services provided that proof of purchase or transaction ID can be verified. For orders made through any of our re-sellers, support issues must come to us from the point of sale.

WHY CAN I NOT EDIT THE DEMO FILES?

All demos are time-base disabled for some obvious reasons. 'Some' song file demos contain enough data to recreate the full song again - we would prefer that you just purchase the full version. All PRODUCTION files i.e. full versions ordered are fully editable and are in sync with your sequencer's metronome. * Demo files are for listening purposes only. They must not be used for any other purpose.

Disclaimer : Details provided and maintained by Heavenly Media Services, Essex. Heavenly Media Services makes no warranty as to the fitness and/or accuracy or completeness of these details. All information published at this site is believed to be correct at the time of publishing. Errors and omissions excepted.